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HOW WE WORK?

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Please be advised that at J&CW CO., LIMITED, we operate a unique business model where we do not maintain any inventory at our factory. Instead, we adopt a made-to-order approach, ensuring that every piece is custom-crafted to meet your specific requirements. This not only allows us to offer a diverse range of jewellery but also ensures that our products are always fresh and tailored to your needs.

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Fast Sampling

With regards to our fast sampling service, we welcome customers to bring their own designs to life. Whether it's a logo plate for necklaces and bracelets or engraving/stamping on earrings, rings, and charms, we can accommodate all your needs. We are flexible in terms of design inputs, from rough sketches to Instagram photos and even technical drawings. If you have a sample piece that you would like us to imitate, we can do that too. Simply send us your ideas, and our design and production team will review them. Our skilled designers will create CAD drawings, and our craftsmen will fabricate physical samples according to your specifications. Please note that you will be required to pay for the sample deposit and shipping costs.

For shipping arrangements, we kindly request you to provide us with your preferred shipping carrier's account number. If you do not have one, you are welcome to utilize our established accounts with FedEx, UPS, or DHL. Additionally, please inform us if there are any specific HTS codes that need to be included on the invoice for customs clearance. It is important to note that J&CW is not responsible for any shipping or import charges that may arise. Once the samples are dispatched, we will automatically send you the tracking number and invoice, allowing you to keep tabs on your shipment.​

ORDERING PROCESS

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If you are satisfied with the samples received and ready to place an order, kindly send us your Purchase Order (PO) including our item number, plating color, and the required quantities.

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We will then provide you with a Proforma Invoice (PI) along with the expected shipment date for your confirmation. Depending on the style and the size of the order, our standard lead time is 3 to 4 weeks.

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Once you have verified that all the details on the PI are correct, please arrange for the 50% deposit and send us the bank transfer receipt or PayPal payment confirmation once the payment has been made. Production will commence once we receive proof of your payment.

When your order is ready for shipment, we will notify you and provide you with the invoice for the balance payment.

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Upon receipt of your bank transfer receipt, we will release the shipment and provide you with the tracking number. In normal circumstances, please expect delivery within 3 working days. Regarding the warranty, please inform us within 7 days of receiving the goods if any faulty items are found. Please note that shipping costs and import duties are not included in the prices and will be borne by you.